Does Yaesu Ppay The Shipping Costs For A Warranty Repair?

So, the laptop adult a astringent instance of dead pixel syndrome, and then bad in fact that nothing I do will fix it. I chosen up Asus to become a warranty repair prepare since the laptop is less than a year old. They set me up with a return label, which I take to FedEx Office to get printed. The characterization itself did non include the cost of packaging, and then I spend xl minutes with an Asus rep only to detect out that non just will Asus not send me packaging materials, but they will as well not pay to have the laptop packaged.
This seems like pretty poor customer service practices. I know for a fact that both Apple and Hewlett Packard will send a box to transport their laptops back in, then I neglect to see why it'south so difficult for Asus to facilitate the same quality of service.

The laptop box itself costs ~$23, so I got a callback set up with an Asus supervisor to talk over the result, which should happen sometime within the next two days. If by some hazard that not fifty-fifty the supervisor will award the cost of packaging, I'll just say f!@# information technology and purchase a replacement screen for $sixty. I sincerely experience that information technology's unfair to a customer to take to pay to package a laptop that's still in warranty to set up a manufacturer defect, in addition to the fact that the downwardly fourth dimension will likely be shut to vii-eight business organisation days (3 day outbound shipping, time to repair, then 3 day inbound shipping).

I sincerely expected better from Asus given all the practiced things I hear from them. Nobody should be required to jump through all these hoops just for a warranty repair.
Sash Aboriginal Guru

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There is a guy in these forums from Asus chosen Jeremy, i'm sure he would love to read your story.
Oh and next fourth dimension, don't purchase Anything from Asus
umm foreals observe a box put your laptop in such box stick characterization on such box and postal service such box back to asus to get fixed.
Everybody works like that in Australia.
Hell Corsair y'all're required to send it dorsum to Malaysia half the time.

Some computer shops let you send it back to them and they'll handle it. Simply near of the time you lot've having to ship it back directly.

Irritating only that's how it gos.
$23 for a box...only get ane from your local super market for $0,information technology probably says in the pocket-size print that asus only encompass return stamp.
Ive been using Asus products for several yrs and ive never had a problem or had to rma in one case,i know a lot of people who have had hp & dell products and had no end of problems,you are one of a small minority to accept a small issue but it doesnt brand asus a bad visitor

Concluding edited: Sep 27, 2022
I read it wrong I thought you lot were saying how you had to pay to send it dorsum just information technology's the box you were talking about.
I've never noticed because there'southward always some kind of box lying around. So long every bit information technology's roughly the same size just pack it.
I did some research, and apparently Asus has some terrible customer service and warranty service. Not surprising because how badly they handled my situation
http://www.customerservicescoreboard.com/Asus
Less than ten% out of the 600+ reviews had something positive to say about how Asus handles their repairs. It doesn't accept much to figure out that something isn't correct with that pic.
Fifty-fifty if I did have packaging materials laying around, I'd rather not deal with the 2-4 week minimum plow around, bold they fifty-fifty supercede the screen. After getting the runaround from 3 client service reps and having the 4th finally bite the bullet, I'd rather merely suck information technology up and deal with the dead pixels. As of correct now, I take no faith in Asus's ability to properly handle what should be a unproblematic return and repair, specially since they couldn't even patch me through to a supervisor to discuss the issue.

On superlative of the frustration of dealing with their customer service reps, I don't feel like worrying about the package existence potentially damaged or lost during transit, something that Asus even states they don't honor. That being said, I'll probably just cease upward replacing the LCD at my ain leisure. That manner, I don't have to worry about a 2-four week minimum plough around time, and more than importantly having to worry about the laptop being damaged or lost during transit. Later on all, replacement LCD'due south for a G53 only cost ~$60 bucks, which is definitely a small price to pay for convenience and a worry free procedure.
My god. Yous are moaning about having to put the laptop in a box which you can get for free from your shed even if you accept one or yous can buy for like $two.
Seems normal for nearly companies. Don't be such a queen :nerd:
Wrong. I'm moaning because I shouldn't take to be inconvenienced to provide packaging textile for a warranty repair. In add-on to that, I'm also moaning because I was consistently fed bad information past 3 customer service reps.Wrong. I have dealt with iii different companies that actually treats their warranty repairs with the proper level of intendance. I know for a fact that Apple, Dell, and HP all provide boxes to transport laptops back for repairs.

Last edited: Sep 27, 2022
Your right Lavans, the visitor should send a courier to YOU & collect the laptop, packet it, set up & return it.
I've had laptop problems in the by & from my experience y'all simply package the laptop in Any packaging & it'south simply collected by a courier & taken pack for repairs...
rflair Don Coleus Staff Fellow member

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Never throw abroad any packaging for something that is however under warranty, EVER.
Read your warranty people some manufacturers will not even honor the warranty if you do non send the item back in its original packaging.

I keep the packaging for everything I purchase for at least the fourth dimension of the warranty.

Last edited: Sep 27, 2022
Deprival Ancient Guru

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Dunno I've had practiced experiences with ASUS. My sister has an ASUS laptop that has a faulty power connector, plainly lots of people accept like issues with the aforementioned laptop. I tried taking it apart and fixing it myself past soldering a plug onto the power board. Information technology worked for like two-3 weeks before declining. I chosen ASUS and told them exactly what I did and they gave me the selection of either shipping the laptop back to them to fix information technology, costless - or they would send me a new ability board if I felt like replacing it myself. I guess I would have to find my own packaging if I sent information technology back to them, yeah - simply I feel like if I told dell that I soldered something into their laptop they wouldn't want to cover it.
Anyway I chose the latter pick and got the replacement role - it was a new revision without the trouble and it works perfectly.
Andrés Ancient Guru

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^ this. I do the same. As long as the warranty is still valid, I continue the original packaging. Every in one case in a while I do a general cleaning and go rid of the boxes I no longer need.
As for the OP, I'm with yous. They should cover the packaging expenses. Poor customer service...
From my experience you've always had to bargain with sending items back yourself apart from big items similar washing machines, cookers, etc
This is why I tend to store some of the boxes in the attic
Ooooh Asus bluster thread! Asus are tw@s when it comes to warranty.
We had a laptop come dorsum from a customer faulty, needed a new screen.

Chosen Asus, they said it was in warranty and gave an RMA number.

Sent the laptop off as required, went to 1 of their authorised repair centres.

They and so said it wasn't under warranty and wanted £400 to replace the screen, so we said OK just send it dorsum and so nosotros volition supervene upon information technology ourselves. Just so they said we had to pay £xl inspection fee considering they'd looked at? WTF? I don't need a diagnosis I already know what's wrong with it!

So in the end had to pay £40 to get the laptop back in the aforementioned condition I sent it abroad in. Never really liked Asus and that added to it.
Is this surprising? Feels like all warranty repairs almost ever require you to pay for packaging...?
The only exceptions I tin think of to that are Kindle Fire and Xbox 360. Everything else I've ever had to send in didn't cover the cost of anything, really.
It'southward non at all normal in North America. Big companies, especially ones based here, cover all RMA costs. Dell ended up having to pay for shipping back and along Iv times due to sending me lemons (and a refurb instead of new). They took care of it immediately with little hassle every time.
nm+ Don Cappuccino Staff Member

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Lenovo sent me a box via fed-ex early AM with some other free fed-ex early AM label. Then sent it back fed-ex early on AM.
Fun fact: If y'all don't use "laptop boxes" fedex and UPS volition likely deny whatsoever liability if they break it.
IcE Don Snow Staff Fellow member

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My last Asus mobo was a problem child but I didn't fifty-fifty feel similar dealing with their crappy warranty replacement process. So information technology just sits in the basement, forever lonely.